Last Updated – 20-10-2026

Evri was previously called Hermes UK, the well-known British parcel delivery company that officially rebranded in March 2022.

Before becoming Hermes, the delivery business also operated under earlier names, including Parcelnet and Hermes Parcelnet Ltd.

The change from Hermes to Evri introduced a new brand identity, but it did not mean that the original courier company had disappeared.

Its parcel delivery operations, customer relationships and national distribution network continued under the new name.

Although Hermes had become familiar to millions of online shoppers, its reputation had faced criticism over parcel handling and customer service.

Evri presented the rebrand as part of a wider transformation involving investment, courier benefits and improved delivery experiences.

Understanding the company’s history also helps explain why some customers still encounter the Hermes or MyHermes names when checking old deliveries.

What Was Evri Originally Called?

Immediately before adopting the Evri name, the company was known as Hermes UK. However, its history stretches back further than the Hermes brand.

According to Evri’s official company history, the delivery operation traces its origins to Grattan Mail Order in Bradford in 1974.

Its development involved several names and business changes before the launch of Evri.

Year	Company Name or Identity	Important Development
1974	Grattan Mail Order	Home delivery operations developed in Bradford
1988	Next Directory	Catalogue delivery became an important part of the business’s history
1999	Parcelnet	Grattan and Freeman’s combined their delivery infrastructures
2008	Hermes Parcelnet Ltd	Parcelnet adopted the Hermes identity
2014	Hermes and MyHermes	Consumer parcel services continued expanding
March 2022	Evri	Hermes UK rebranded as Evri
October 2025	Evri Group	Merger with DHL eCommerce UK completed

This history shows that Evri was not founded as an entirely new delivery network in 2022.

Instead, the business evolved through changes in ownership, branding, services and commercial operations over several decades.

What Was Hermes Called Before Evri?

Before using the Hermes brand, the company’s parcel delivery operation was known as Parcelnet.

Parcelnet was established in 1999 when the delivery infrastructures associated with Grattan and Freeman’s Catalogue Company were combined.

In 2008, Parcelnet became Hermes Parcelnet Ltd, strengthening its connection with the Hermes business in Germany.

As online shopping expanded, Hermes became a recognisable UK courier brand used by retailers, individual customers and smaller businesses.

Why Did Hermes Change Its Name to Evri?

Hermes changed its name to Evri in March 2022 as part of a broader business transformation. The company said the new identity reflected investment, growth and its ambition to improve delivery experiences.

The rebrand also followed years of criticism involving missed deliveries, damaged parcels and customer service difficulties.

While those complaints provided important public context, it would be inaccurate to claim that Evri officially identified negative publicity as the sole reason for the name change.

Customer Service and Reputation

Before the rebrand, Hermes had attracted considerable attention over the experiences of customers receiving parcels through its network.

Reported problems included deliveries arriving late, items being damaged and customers struggling to resolve complaints.

Such concerns can have significant consequences for a courier business because its reputation affects both the recipients and the retailers choosing delivery providers.

Changing the name offered Hermes an opportunity to communicate a different direction. However, a new brand identity alone could not guarantee an immediate improvement in delivery performance.

For customers who currently experience problems, understanding the available Evri complaints and customer support options is more useful than relying on outdated Hermes contact details.

Business Growth and Operational Changes

The growth of online shopping placed increasing demands on parcel delivery companies, particularly during the COVID-19 pandemic.

Hermes experienced rapid expansion as consumers ordered more goods for home delivery.

The company invested in delivery infrastructure, technology and operational capacity to support this demand.

The rebrand was intended to reflect these wider changes while establishing an identity more closely associated with the company’s future ambitions.

Courier Benefits and Working Conditions

Changes to courier arrangements were also part of the transformation announced in March 2022.

Evri announced plans to introduce pension auto-enrolment for eligible self-employed-plus couriers and maternity and paternity leave provisions for that group.

These changes were presented alongside the new brand identity rather than as unrelated developments.

Courier working arrangements remain an important part of the company’s business model, particularly for people interested in how much Evri drivers earn through different delivery contracts.

When Did Hermes Officially Become Evri?

Hermes UK became Evri in March 2022, with its new branding appearing across delivery vehicles, ParcelShops, customer communications and digital services.

The change was implemented across a large national delivery operation, meaning some older Hermes references remained visible in archived materials and previous correspondence.

For customers, the most obvious difference was the name displayed on delivery updates and other communications.

Before March 2022	After Rebranding
Hermes UK	Evri
Hermes-branded delivery vehicles	Evri-branded vehicles
MyHermes consumer services	Evri consumer services
Hermes parcel communications	Evri parcel communications
Hermes branding at ParcelShops	Evri branding at ParcelShops

The underlying UK delivery operation continued after the name change.

What Does the Name Evri Mean?

Evri is a stylised spelling of the word every.

The company uses the name to communicate its ambition to serve different customers, businesses and communities through a broad parcel delivery network.

Its branding centres on the idea of delivering for every parcel, person and place.

The name was designed to represent accessibility and inclusivity while establishing a distinctive visual identity.

Unlike Hermes, which had historical connections with the German logistics business, Evri was created as a new identity for the UK operation.

Was MyHermes the Same Company as Evri?

Yes. MyHermes was a consumer-facing parcel service operated within the Hermes UK delivery business.

It was particularly familiar to individuals and small businesses arranging deliveries without holding large commercial courier contracts.

Customers could use MyHermes services to send parcels, arrange collections and access parcel information.

When Hermes UK rebranded, these consumer-facing services moved under the Evri identity.

The distinction is straightforward:

• Hermes UK: The former UK parcel delivery business and brand.
• MyHermes: A consumer-facing service associated with Hermes.
• Evri: The brand adopted by the UK delivery business in March 2022.

MyHermes was therefore not an unrelated courier that Evri purchased. It formed part of the services offered by the business before the rebrand.

Is Evri Still the Same Company as Hermes?

Evri is the continuation of the UK parcel delivery business formerly known as Hermes.

When the rebrand happened in 2022, the existing delivery network did not disappear or suddenly become an entirely unrelated company.

The transition involved changes to the public-facing identity alongside the company’s wider transformation programme.

However, the business has also undergone significant corporate developments since the rebrand.

What Changed After the DHL Merger?

On 1 October 2025, Evri officially completed its merger with DHL eCommerce UK.

The transaction created an expanded Evri Group combining delivery networks and commercial capabilities.

According to the official Evri Group announcement, the merger was intended to strengthen domestic and international delivery services.

The company also announced plans to introduce the Evri Premium identity for the former DHL eCommerce UK network in 2026.

This was a separate development from the original Hermes-to-Evri rebrand.

Importantly, the merger did not mean that Hermes had changed its name to DHL or that the original Evri brand had been discontinued.

Anyone encountering rumours about the company’s financial position can also read the explanation of whether Evri has gone bust and how the business differs from independent delivery contractors.

Why Do Some Parcel Messages Still Mention Hermes?

Customers may still encounter the Hermes name in older shopping records, archived tracking pages or correspondence from before the 2022 rebrand.

Some retailers may also have retained historical courier names in older help articles or delivery documentation.

However, receiving a message that mentions Hermes does not automatically mean it is genuine.

Scammers can misuse both old and current courier names to make payment requests appear credible.

Example: An Online Order Before and After the Rebrand

Suppose a customer purchased a pair of shoes from an online retailer in December 2021.

The retailer’s original dispatch confirmation might identify Hermes UK as the delivery company.

If the same customer places another order in 2026, the retailer might instead identify Evri as the courier.

This does not necessarily mean that the retailer has switched to a completely unrelated delivery company. The UK courier formerly known as Hermes now operates under the Evri identity.

For a current delivery, customers should use the courier information provided in their recent order confirmation and verify tracking through the appropriate official service.

Can Customers Still Use Old Hermes Tracking Numbers?

Customers should not assume an old Hermes tracking number will still provide usable delivery information.

Whether historical information remains accessible can depend on the age of the shipment, the original service and how long relevant records have been retained.

For current shipments, customers should visit Evri’s official website and enter their tracking reference through its tracking service.

If an older shipment is no longer visible, the retailer or sender may be able to provide previous dispatch records.

A message claiming that a parcel requires an urgent redelivery payment should also be checked independently rather than through an unfamiliar link.

For people using other UK courier services, tracking terminology can differ.

For example, the message an update will only be provided when we attempt to deliver your item is associated with certain Royal Mail delivery confirmation services rather than the Hermes name change.

What Can Businesses Learn from the Hermes to Evri Rebrand?

The Hermes-to-Evri transition provides an example of how an established company can introduce a new identity while continuing to operate its existing business.

For retailers and logistics companies, several commercial considerations are particularly relevant.

Brand recognition: A familiar name can help customers identify a service, but negative associations may affect confidence in the business.

Operational performance: A rebrand can communicate intended improvements, but customer satisfaction ultimately depends on delivery reliability and effective problem resolution.

Customer communication: Businesses undergoing a name change need to explain what happens to existing services, accounts, contracts and support arrangements.

Business continuity: Retailers and consumers need confidence that delivery operations will continue during the transition.

The Evri example illustrates why a company rebrand should be understood as a business decision rather than simply a change of logo.

Conclusion

Evri was called Hermes UK before March 2022, while the business’s earlier history includes Parcelnet and Hermes Parcelnet Ltd.

MyHermes was also part of the former Hermes consumer delivery services, which helps explain why the old name still appears in some historical customer records.

Although the rebrand introduced a new identity, the original UK delivery business continued operating. Subsequent developments, including the 2025 DHL eCommerce UK merger, have further expanded the organisation.

For customers and businesses, the most important distinction is that Evri represents the former Hermes UK delivery service under a newer brand, rather than an entirely unrelated courier company.

Frequently Asked Questions

What did Evri used to be called?

Evri was previously called Hermes UK. The company introduced the Evri name in March 2022.

What was Hermes called before it became Hermes?

The delivery operation was previously known as Parcelnet, which became Hermes Parcelnet Ltd in 2008.

Why did Hermes become Evri?

The company said the change reflected investment, business growth and a wider transformation. It also followed public criticism of Hermes’ delivery service.

Is MyHermes now Evri?

Yes. MyHermes was a consumer parcel service associated with Hermes UK, and its services subsequently moved under the Evri identity.

Is Evri connected to the Hermès fashion brand?

No. Evri is a UK parcel delivery business and is not connected to the French luxury fashion company Hermès.

Did DHL take over Evri?

Evri and DHL eCommerce UK completed a merger in October 2025 to form an expanded delivery group. Evri retained its core identity.

Is Hermes still delivering parcels in the UK?

Hermes UK changed its name to Evri in March 2022. Customers now generally encounter the Evri brand when using the former Hermes UK delivery operation.